Helpcenter

How to import & publish part catalogs


Video support for every step in the process


Login to the Wizard. On every step in the Admin Panel, there's a grey link in the top right corner: 'show me what to do here'. Clicking this link will show you a video explaining step by step the actions you need to take on this page.



Download the manual


Login to the Admin Panel. Click on the Admin button, then click on the Help button in the top right corner to view or read the manual.




Questions about importing or publishing a parts catalog


Login to the Admin Panel. Here you'll find a Q&A-section and a contactform for technical support.


FAQS


Before you start


Spareparts.Live works seamlessly with webshop platforms like:

  • WooCommerce
  • Shopify
  • Magento
  • Prestashop
  • BigCommerce
  • Wix
  • Weebly
  • Squarespace
  • Volusion
  • 3D cart

We are constantly updating our platforms list, so let us know if you are missing your platform, through the form at the bottom of this FAQ-section.

In most cases, parts catalogs are provided to (re)sellers by the production company of the product. There are also plenty of parts catalogs available as download on sites.

No. Spareparts.live is an add-on for existing webshop platforms. It provides a lot of benifits by adding navigation through drawings & exploded views, but cannot be used as replacement for webshop platforms.




Payments & eCurring


We use eCurring for handling our subscriptions. It is a service provided by Mollie, known for its online payment solutions.

  1. Go to my.spareparts.live/admin, and sign in with your Spareparts.Live account
  2. Select 'Settings'
  3. Select 'Cancel subscription'
  4. Follow the instructions on the page to proceed with cancellation

In case you subscribed and paid, but did not receive a welcome email with login credentials, please contact us through the form at the bottom of this FAQ-section.

We'll get you up and running as quickly as possible, and we will also contact our payment service provider to assure correct processing of you payment.




License types


There are 4 licenses: Enterprise, Business, Basic and Free. You can find them here.

Which license to choose is mostly depending on how much different parts you would like to sell. In general, number of different parts = number of license hotspots. There are several exceptions to this 'rule', caused by for instance multiple versions of 1 part. If you're not sure, you can always start safe with less hotspots and upgrade your license if needed.

Hotspots are clickable areas on drawings, Columns are used to describe your products (position number, order number, description,...) and Links can be used to link a part to for instance an installation manual or 3D-printing file.

Yes, you can upgrade to a bigger license any time.

  1. Sign on to https://my.spareparts.live using your OLD account.
  2. Click Edit Catalog-files.
  3. Locate the catalog you want to export and click Export.


    The catalog is downloaded to the default location on your device.
    Note: You can export more than one catalog, by clicking the checkbox next to Catalogs, selecting the catalogs you want to export and clicking the Export button. The catalogs are saved as one file to the default location on your device.
  4. Sign out.
  5. Sign on to https://my.spareparts.live using your NEW account.
  6. Click import catalog.
  7. Select the file containing the exported catalog(s), then click Open.
  8. After a short while, the Import catalogs window appears.


  9. If necessary, change mappings of web columns and languages, then click OK.
  10. After a short while the imported catalogs appear in the list.

Yes, but only at the end of your yearly or monthly subscription. Keep in mind that if you downgrade while using more hotspots than allowed within the smaller license, part of your hotspots will be deleted.

Yes, you can. Our solution for large volumes and custom made functionalities is Spareparts.One. Spareparts.One offers consultancy & solutions that extend basic functionalities and spare part volumes. Whether it’s adding workflow management or outsourcing your catalogs conversion, we can help. For more information, go to: Spareparts.One

Yes, you can. Our solution for large volumes and custom made functionalities is Spareparts.One. Spareparts.One offers consultancy & solutions that extend basic functionalities and spare part volumes. Whether it’s adding workflow management or outsourcing your catalogs conversion, we can help. For more information, go to: Spareparts.One

Troubleshooting


Login to the Admin Panel. Here you'll find a Q&A-section, a manual and a contact form for technical support.

Did you not find an answer to your question? Contact us