Privacy policy

Our products and services are built to enable the creation and delivery of visual navigation for websites, using images and drawings. Our solution helps you provide better service to your customers or within your service organization by improving selection and ordering processes.

We care deeply about the privacy of our visitors and users and are fully committed to protecting your personal information and using it properly in compliance with data privacy laws.

This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

1. Please read carefully!

This Privacy Policy describes how our services collect and use information about each of our unregistered visitors, registered users, and their visitors, in connection with their access to and use of our platform and website (collectively, the “Services”).

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why, and how we collect and use your personal information, as well as an explanation of your statutory rights.

Read this policy and make sure you fully understand our practices in relation to your personal information before you access or use any of our Services. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application, or service, and avoid or discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at info@spareparts.live.

2. Services

Our Service is designed to create and deliver visual navigation for websites, using images and drawings. Our solution helps you provide better service to your customers or within your service organization by improving selection and ordering processes.

We collect, store, and use your User data on our servers to enable you to better maintain and improve your Services. We may also use data in an aggregated form for our own purposes.

3. What do we collect?

We collect such information regarding our users and visitors, our users’ visitors, and anyone else who may provide it to us.

We collect two types of information regarding our Website Visitors and Users:

1. Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”).
2. Individually identifiable information, namely information that identifies an individual or may, with reasonable efforts, cause the identification of an individual or may be of a private or sensitive nature (“Personal Information”). Such information will just be collected once a User registers to receive the Services. The Personal Information we collect mainly consists of contact details, such as email addresses and domain(s).

Users: 

To receive the Services, Users will be required to register and provide us with certain data, including personal data such as their email address and website.
It is each User’s voluntary decision whether to provide us with any such personal data, but refusal to provide any required data may result in us not being able to register the User and enable them to receive our Services.

Visitors:  

Our Service uses tracking code to collect and store certain data regarding its website visitors. Such data collected is only Un-identified and Non-identifiable information about which channel a visitor came from, which platform and browser is being used, the visitor’s behavior on the site, including button clicks and page visits, and other non-identifiable information. Our Users may use our services to collect and analyze the provided data parameters.

Once such data parameters are collected, they enable us to provide the Services to our Users and enable the Users to analyze their website and online performance, as well as their Visitors’ habits and characteristics.

The same applies to unregistered visitors to our Service website. We may collect the channel you came from, your browsing behavior, the platform you are browsing from, and other Non-identifiable information.

We process this data to facilitate your access to our Services, such as to adjust our Services to the device you are using, and to recognize and stop any misuse. We also process usage data in anonymized form for statistical purposes and to improve our site.

Third Party Integrations:

We may use the information we collect or receive through the Service, as a processor, to enable your use of the integrations and plugins you choose to connect to your account. We do not share any user data, especially not any data from the accounts or web properties list. The data collected is only accessible to you in our Service ecosystem.

4. How do we collect information?

Information through your use of our Services: 
We collect information through your use of our Services. When you visit or use our Services, including when you browse the Website, register a User Account, and use the Platform, we will usually gather and collect such uses, sessions, and related information, either independently or with the help of third-party services as detailed in Section 10 below, including through the use of “cookies” and other tracking technologies. We can also collect and store information about your Visitors that you provide when adding our Service code to your Site, as our service to you.

Information Provided by You Voluntarily: 

We collect information that you provide us voluntarily. For example, we collect the Personal Information you provide when you register for our Services; when you place a purchase; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly via any communication channel (e.g., support, email).

Account: 

When you sign up for and open an account with our Service, or sign up for content or offers, we may ask you to provide us with information such as your name, email address, and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for. Please refer to our Terms of Use for further details on registering and using the services offered by our Service.

You may deactivate your account and/or unsubscribe from receiving content or offers from us at any time. Following the termination of your account, we may retain your personal data (in part or in whole) to address customer service issues. At any point, you can request that we delete all your personal data.

Contacting us: 

On our site, you can contact us with questions, for example, via the in-app chat. We use this data solely to answer the queries we receive.

If you receive emails from us, we may use analytics tools to collect data, such as when you open our emails or click links or banners in them. This data helps us to gauge the effectiveness of our communications and marketing campaigns.

We also collect information from third-party sources as described in Section 10 in this document.

5. Why do we collect such information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services.
2. To further develop, customize, and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences, and difficulties.
3. To provide our Users with ongoing customer assistance and technical support.
4. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services.
6. To enhance our data security and fraud prevention capabilities, and
7. To comply with any applicable laws and regulations.

We will only use your Personal Information when we are satisfied that our use of your Personal Information is necessary to:

1. perform a contract or take steps to enter a contract with you (e.g., to provide you with our customer assistance and technical support), or
2. comply with a relevant legal or regulatory obligation that we have (provided that we will endeavor to notify you if we receive a lawful request for your information).
3. protect the rights and property of our Services, customers, and others, including to enforce our agreements, policies, and terms of use.
4. protect the personal safety of any person; and for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding); or
5. Our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of our Services campaigns and identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

We also collect and use information to contact our visitors and users and to comply with applicable laws.

6. HOW DO WE PROTECT YOUR INFORMATION?

Data collected using our service belongs to you and only you, and is stored electronically in world-renowned data centers operated by TransIP in the EU. As the data controller, you are the only one with direct access to your data, which can never be used by any third party for any purpose other than that for which you give direct consent.

We can only identify you by your email address, and we can only comply with your request and provide information if we have Personal Data about you because you have made contact with us directly, and/or used our site and/or service.

Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the service provided to you by our Service. You agree that our Service shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.

Our security practices are based on industry-leading standards. Our security framework includes policies and procedures, asset management, access management, physical security, people security, product security, cloud and network infrastructure security, third-party security, vulnerability management, security monitoring, and incident response.

We never sell personal data, and we carry out all processing operations in compliance with the EU General Data Protection Regulation (“GDPR”).

We may disclose personal data in our possession if we are required to do so by law, such as to comply with a subpoena or search warrant, governmental order, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect the data subject’s safety or the safety of others, to protect our legitimate interests, or to investigate fraud or other threats.

If you have questions or need more detailed explanations on security topics, feel free to contact us via info@spareparts.live.

7. Where do we store your information?

Note: We process and store all data in world-renowned data centers on the SafeDX infrastructure in the EU, which use state-of-the-art multilayer access, alerting, and auditing measures. Our database servers run inside a SafeDX Virtual Private Cloud, which is accessible only from the application servers, and no external sources are allowed to connect to the database.

We strive to implement the highest level of security processes and practices across all business units.

Our Service is based in the EU, which the European Commission considers to offer an adequate level of protection for the Personal Information of residents of EU Member States.

Our security practices are based on industry-leading standards. Our security framework includes policies and procedures, asset management, access management, physical security, people security, product security, third-party security, vulnerability management, and incident response.

User Information of our visitors and Personal User Information of our users may be maintained, processed, and stored by our Service and our authorized affiliates and service providers of TransIP’s industry-leading, high security servers in the EU, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law. For further information, please visit https://transip.nl.
Our service providers that store or process your Personal Information on our Service’s behalf are each contractually committed to keeping it protected and secure, in accordance with industry standards and regardless of any lesser legal requirements that may apply in their jurisdiction.

Upon request, we will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by reaching out to info@spareparts.live. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.

If you have questions or need more detailed explanations on security topics, feel free to contact us at info@spareparts.live.

8. Visitors of users’ information

This section should always be read in conjunction with the specific Privacy Policy of a spareparts.live enabled website which will contain further details regarding the processing of your personal data by a spareparts.live enabled website.

Our Service collects, stores, and processes Non-personal information about any Visitor’s interactions on a User’s website, solely on our Users’ behalf and at their direction.

For such purposes, our Service serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation) of such Visitors’ and Users’ Information. The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Visitors’ Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Visitors’ Information, including all privacy and data protection laws of all relevant jurisdictions.

You are responsible for the security, integrity, and authorized usage of your Visitors’ and Users’ Personal Information, and for obtaining consents, permissions, and providing any fair processing notices required for the collection and usage of such information.

We cannot provide legal advice to Users or their Visitors. We recommend that all Users publish and maintain clear, comprehensive privacy policies on their User Websites in accordance with applicable laws and regulations, and that all Visitors of Users carefully read those policies and ensure they consent to them.

If you are a visitor of any of our Users, please read the following: our Service has no direct relationship with the individual Visitors of Users whose Personal Information it processes. If you are a visitor, customer, or user of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly.

9. Cookies and other tracking technologies

Together with our marketing, analytics, and technology partners, we use certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags, and scripts). These technologies are used to maintain, provide, and improve our Services on an ongoing basis, and to provide our Visitors, our Users, and their Visitors with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitors’ and Users’ preferences, to better secure our Services, to identify technical issues, user trends, and to monitor and improve the overall performance of our Services.

Please note that Third-Party Services that place cookies or use other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy, and we do not control them.
A cookie is a small piece of text that is sent to a browser. The browser sends this text to the originating server when the visitor returns. Uur Service uses cookies to help implement its tracking technology. Our Service does not store any personal data in cookies. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. Also, you are free to delete any existing cookies at any time. Please note that some features of our Service may not function properly when cookies are disabled or removed.

E-Tag is a technology in the standard HTTP protocol that allows our website to validate the temporary storage (cache) of our pages and images. This ensures that you are viewing the latest version of our website since your last visit.

JavaScript is a dynamic object-oriented computer programming language. JavaScript is used to understand user behavior on our website.

Web browsers’ local storage is used to store content information and preferences.

Beacons are clear graphic images (s) of 1×1 pixels that are delivered through a web browser, usually as part of a webpage request. Web beacons are tags that record an end user’s visit to a particular webpage.

10. Sharing personal information with third parties

We may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

Third Party Services:

We partner with a few carefully selected service providers, whose services and solutions complement, facilitate, and enhance our own. These include hosting and server co-location services, data and cyber security services, billing and payment processing services, and email distribution and monitoring services (collectively, “Third Party Service(s)”).

Such Third Party Services may receive our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.

Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware of this when you leave our Services and to read the privacy statements of each website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third -party websites and services.

Law Enforcement, Legal Requests, and Duties: 

Where permitted by local data protection laws, we may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant, or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

Protecting Rights and Safety: 

We may share your Personal Information with others if we believe in good faith that this will help protect the rights, property, or personal safety of us, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

11. Communications

Blog: 

We may offer a publicly accessible blog that may be shared on various social networks. Our blog may be managed by a third-party application that may require you to register to post a comment. We do not control the comments posted to the blog (even though we reserve the right to moderate them). You will need to contact or log in to the third-party application to have your personal data posted in the comments section removed. To learn how the third-party application uses your data, please review their privacy policy. Your interactions with these features are governed by the privacy policy of the company providing the service.

Email Communication: 

You may choose to stop receiving any emails from us, including weekly Insights from your website, feature updates, or marketing emails, by following the unsubscribe instructions included in these emails, or you can contact us at info@spareparts.live.

We may also send you service-related non-promotional email announcements on rare occasions, for example, to provide maintenance services or to respond to inquiries you initiate.

12. Data retention

We retain personal data concerning Visitors for as long as the applicable User account is active, or as otherwise instructed by such User, Visitor, or any partner that has provided us with such data, or otherwise to the extent authorized under applicable law. We may adopt shorter retention periods to the extent required or authorized by our Users, or in accordance with common practices and legal requirements. We may also retain and use personal data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our or others’ legal rights and legitimate interests.

We retain Users’ personal data in accordance with the purposes, requirements, and legal basis for which such data was provided or made available to us or utilized by us in accordance with applicable law. For example, we retain our Users’ contact details as reasonably necessary to maintain our engagements and to perform, improve, and promote our Services and relationships with our Users.

13. CHANGES

We may update this Privacy Policy to reflect changes to our data practices from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site. We encourage you to periodically review this page for the latest information on our privacy practices.

14. Comments and questions

If you have any comments or questions about our privacy practices, please contact us at
info@spareparts.live.